When living in a property affected by damp, mould or general disrepair, it can be easy to feel powerless, especially when your landlord fails to take timely action. However, you can take action to prepare your claim by keeping clear, contemporaneous records of all complaints, repairs and communications to your landlord. Doing so can make a substantial difference to the outcome of your claim and the level of compensation you receive.
A Recent Case: How One Client Secured a Higher Settlement
In one recent case, our client was awarded a substantially higher settlement because they had maintained a detailed record of events. The client had kept copies of emails and letters to the landlord and noted the dates and times of phone calls. They also recorded details of any contractors who attended the property and what work was carried out. These detailed records and the client’s clear instructions allowed us to easily piece together a chronological timeline of when complaints were made and when (if ever) repairs were attempted. This clear and organised evidence not only demonstrated the landlord’s repeated failure to act but also strengthened our position in negotiations, leading to a significantly better result for the client.
Why Detailed Records Strengthen Your Claim
When pursuing a claim for housing disrepair or damp and mould, records are equally vital when claiming for special losses such as redecoration costs or the replacement of furniture and belongings damaged by damp. To recover these costs, it is essential to retain vouching documentation, which may include:
- Receipts for redecoration materials, paint or tradesperson invoices
- Proof of purchase for furniture or carpets damaged by mould or condensation
- Photographs showing the extent of the damage and the condition of the property before and after repairs
Build a Stronger Case With a Clear Paper Trail
The more detailed your records, the stronger your claim will be. By keeping a clear and consistent paper trail you help ensure that your solicitor can present the strongest possible case and secure fair compensation for the hardship and inconvenience you have endured.
Need Support? Our Housing Disrepair Team Is Here to Help
If you are experiencing damp and mould or disrepair in your home, contact RP Crawford Solicitors today or complete our online enquiry form. Our expert housing disrepair team can advise you on your rights and help you build a strong, well-documented case for compensation.
